Imagine IF: The Game

<img class="fit-picture" src="images/ForrestSpaulding.png" alt="Portrait of Forrest Spaulding"> <h1 class="header-style">Bonus Fact</h1> The Library Bill of Rights was created by the Des Moines Public Library Director, Forrest Spaulding (pictured above), in 1938. According to the Iowa City Public Library, "Spaulding was pressured to censor items in the Des Moines Public Library (DMPL) collection. His response was a Library Bill of Rights presented to the DMPL Board of Trustees." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Library Bill of Rights 2]]</span>

<img src="images/Censored.png" alt="Censored stamp"> <h1 class="header-style">Bonus Fact</h1> The Library Bill of Rights was adopted by the <a href="https://www.ala.org/tools/first-library-bill-rights" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">American Library Association (ALA)</a> in June of 1939. It was accompanied by a preamble that read, in part: “Today indications in many parts of the world point to growing intolerance, suppression of free speech, and censorship affecting the rights of minorities and individuals. Mindful of this, the Council of the American Library Association publicly affirms its belief in the following basic policies.” [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Library Bill of Rights 3]]</span>

<img src="images/BoxingGloves.png" alt="Boxing gloves"> <h1 class="header-style">Bonus Fact</h1> Article Three mandates that libraries actively fight censorship. It speaks to the importance of resisting book bans but is also pertinent to subtler forms of suppression, such as self-censorship by libraries. A 2025 report by Library Futures entitled <a href="https://www.libraryfutures.net/publications/neo-censorship-in-u-s-libraries/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Neo-Censorship in U.S. Libraries: An Investigation Into Digital Content Suppression</a> revealed that increased content bans and the threat of worrisome legislation have a chilling effect on libraries, with librarians reporting “self-censorship” even when content hasn’t been challenged. Article Three tells libraries that these forms of soft censorship, too, must be resisted. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Library Bill of Rights 4]]</span>

<img src="images/BusLibrary.png" alt="Schoolbus outside of a school"> <h1 class="header-style">Bonus Fact</h1> Debates over "age-appropriate" restrictions have been ongoing in school libraries, where librarians are often pressured to limit access to books. Article Four mandates that school librarians protect students’ right to access diverse materials. Restricting books for all students based on personal objections violates this article. The <a href="https://www.ala.org/advocacy/intfreedom/librarybill/interpretations/accessresources" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">American Library Association (ALA)</a> writes, "School library policies should remove any barriers and support free and open access to information. School librarians recognize that every parent reserves the right to guide what their learner reads and to select instructional resources that support their family’s unique set of views and opinions but this right to exercise control extends only to their own learner." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Library Bill of Rights 5]]</span>

<img src="images/EJJosey.png" alt="Portrait of EJ Josey"> <h1 class="header-style">Bonus Fact</h1> Article Five was added as an amendment to the Library Bill of Rights in 1961. At this time, Southern libraries barred Black patrons or provided separate and unequal facilities. According to American Libraries Magazine, "Public libraries became an early flashpoint for desegregation ... the <a href="https://en.wikipedia.org/wiki/Greenville_Eight " target="new" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Greenville (S.C.) Eight</a> in 1960, the <a href="https://en.wikipedia.org/wiki/Tougaloo_Nine" target="new" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Tougaloo Nine</a> at the Jackson (Miss.) Public Library in 1961, the <a href="https://www.zinnedproject.org/news/tdih/st-helena-four-library-sit-in/ " target="new" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">St. Helena Four</a> in Greensburg, Louisiana, in 1964, as well as other sit-ins and protests ... led to the desegregation of libraries in the South." The American Library Association (ALA) did not address segregation directly until activists like <a href="https://en.wikipedia.org/wiki/E._J._Josey" target="new" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">E.J. Josey</a> (a Black librarian) pushed for change. Many libraries initially refused to honor Article Five but it became a tool for those advocating for reform. Article Five also set the stage for later amendments to the Library Bill of Rights, such as the 1967 inclusion of race as a protected category and the 2019 privacy amendment. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Library Bill of Rights 6]]</span>

<img src="images/Microphone2.png"alt="Microphone"> <h1 class="header-style">Bonus Fact</h1> In 2026, the American Library Association (ALA) updated <a href="https://www.ala.org/advocacy/intfreedom/librarybill/interpretations/meetingrooms" target="new" rel="noopener noreferrer">their interpretation</a> of Article Six of the Library Bill of Rights. It states: "Libraries do not support or endorse the views of meeting room users, just as they do not endorse the viewpoints of materials in their collections ... Libraries should create and enforce user behavior policies that protect users and staff from harassment while upholding free speech rights." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Library Bill of Rights 7]]</span>

<img class="fit-picture" src="images/GameofTomes.png" alt="Prepare yourself for a game of tomes meme with cat librarian"> <h1 class="action-style">However, the collection development team is not, given that you did not consult with them.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Chaos End Card (Ignore)]]</span>

<img class="fit-picture" src="images/GeneYuss_actionshot.jpg" alt="Dr. Yuss, an elderly frog, holds up dinosaur books angrily"> <span class="speech-style">Dr. Yuss:</span> I need to speak to someone in charge! My child brought these dinosaur books home last week and every single one is completely out of date! I’m a paleontologist. I know my stuff. I want all of these disgraceful books removed from the library and replaced with scientifically accurate materials immediately! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Start Scene (Your Move)]]</span>

<img class="fit-picture" src="images/ActionCard_ConsultTeam.png" alt="Consult team"> <h1 class="action-style">You locate the collection development team. A few members are science enthusiasts who can help you out.</h1> <span class="speech-style">You:</span> A paleontologist just told me that our dinosaur books are “out of date,” “inaccurate,” “obsolete,” and don’t belong anywhere near children. Are they really that bad? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Consult (Continued)]]</span>

<img class="fit-picture" src="images/Cat_Helpful.png" alt="The cat librarian holds up a a paw"> <h1 class="action-style">You return to Dr. Yuss.</h1> <span class="speech-style">You:</span> Hi, Dr. Yuss. The collection development team said that several of these books are for entertainment purposes — they simply feature dinosaur characters, much like //Goldilocks and the Three Bears// features animal characters. However, the team will be reviewing our nonfiction collection for outdated materials. Knowing this, would you like to fill out a form regarding your complaint? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Consult (Ending))]]</span>

<img class="fit-picture" src="images/ActionCard_Engage.png" alt=""> <h1 class="sr-only">Engage</h1> <span class="speech-style">You:</span> If you’d like these books to be considered for formal removal, you’ll need to fill out some forms. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Engage (After Policies)(Continued)]]</span>

<img class="fit-picture" src="images/ActionCard_PrintChallengeForms.png" alt=""> <h1 class="sr-only">Print reconsideration forms</h1> <span class="speech-style">You:</span> Dr. Yuss, here is a packet of materials that includes the library’s mission statement, selection policy, the Request for Review of Library Materials form, and the Library Bill of Rights! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Print Forms (Continued)]]</span>

<img class="fit-picture" src="images/ActionCard_CheckPolicies.png" alt=""> <h1 class="sr-only">Check policies</h1> <h1 class="action-style">You review the collection development policies and return to Dr. Yuss.</h1> <span class="speech-style">You:</span> Okay, Dr. Yuss, according to our policy, “library print and non-print materials are selected to meet the common interests of all community members, so they reflect a variety of interests, viewpoints, ages, backgrounds, and education levels.” [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Check Policies (Continued)]]</span>

<img class="fit-picture" src="images/ActionCard_RevampCollections.png" alt=""> <h1 class="sr-only">Revamp collections</h1> <h1 class="action-style">You offer Dr. Yuss a $200 budget to revamp your collections.</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Revamp Collections (Continued)]]</span>

<img class="fit-picture" src="images/Keep_Calm.png" alt="Keep calm and keep calm meme with cat librarian wearing a crown"> Dr. Yuss is satisfied, having been given the opportunity be heard. <h1 class="action-style">Dr. Yuss and Lily Yuss leave the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Practice Skills End Card]]</span>

<img class="fit-picture" src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> <span class="speech-style">Dr. Yuss:</span> Well, this is extremely frustrating. I can't believe this is how my tax dollars are being spent. Lily and I will not be coming back to this library again! <h1 class="action-style">Dr. Yuss leaves in a huff.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Chaos End Card (Ignore)]]</span>

<h1 class="header-style">About Pressure Groups</h1> Pressure groups (also known as advocacy groups, lobby groups, or interest groups) are organizations that seek to influence public policy on specific issues. In 2026, the American Library Association's (ALA) Office for Intellectual Freedom reported 4,235 unique titles challenged in the previous year. According to ALA, in 2025, <a href="https://www.ala.org/bbooks/book-ban-data" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab."> 92% of demands to restrict books</a> in school and public libraries were initiated by pressure groups as well as the government officials and decision makers influenced by the pressure applied. For example, Moms for Liberty is a pressure group launched in 2021. They advocate for removing books they consider to be inappropriate from school libraries, including titles representing BIPOC and LGBTQIA+ individuals. They now claim <a href="https://www.cbsnews.com/news/war-of-words-the-fight-over-banning-books/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">275 chapters</a> across 45 states and counting. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Explain Library Policy (Continued)]]</span>

<img class="fit-picture" src="images/Farce_Research.png" alt=""> <h1 class="sr-only">Research</h1> <h1 class="move-style">You approach Fay and explain the library policies and local laws.</h1> Fay tells you she doesn’t care. The [[<span class="info-style">advocacy group</span>|Farce - Research Laws - Pressure Groups (Info)]] that she is a part of told her that she was within her rights to record wherever and whatever she desires inside the library. She tells you she plans to stay all day. She’s going to continue recording the staff who are henceforth referred to as the Rainbow Public Library oppressors. Her followers ''MUST KNOW THE TRUTH''. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Research and Explain (Your Move)]]</span>

<img class="fit-picture" src="images/Farce_Research.png" alt=""> <h1 class="sr-only">Research</h1> <h1 class="move-style">You research local laws in your area and discover this passage:</h1> "Privacy Expectations for Recorded Conversations — When recording an in-person conversation, state law requires the consent of all parties if those being recorded have a reasonable expectation of privacy." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Research Laws (Continued)]]</span>

<img class="fit-picture"src="images/FarceCatComputerA.png" alt="A cat librarian sits at a computer desk"> <h1 class="action-style">Your move.</h1> Do you check [[<span class="info-style">library policies</span>|Farce - Start Scene - Library Policies (Info)]], confront Fay, or ignore Fay? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Check library policies |Farce - Check Policies]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Confront Fay | Farce - Confront]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Ignore Fay| Farce - Ignore]]</span>

<img class="fit-picture" src="images/Farce_RespectfullyDisengage.png" alt=""> <h1 class="sr-only">Respectfully disengage</h1> <h1 class="action-style">You respectfully disengage from the conversation with Fay. </h1> When disengaging, it is helpful to reframe the last thing the patron said, tell them you will do your best to address their concerns, and and quickly say goodbye. You may want to check your watch (imaginary watches work too!), say "just one more thing" to indicate the discussion is ending, cross your arms, and use closed body language. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Respectfully Disengage (Continued)]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> You've navigated a challenging scenario and chose a viable option. However, it ended in a less-than-ideal outcome because this choice can lead to patrons feeling unheard or even disrespected. This unfortunately fails to build the relationship between the patron and the library. <br><br>Would you like to go back and practice some patron interaction skills to improve your outcome?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Farce - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/Farce_Engage.png" alt=""> <h1 class="sr-only">Engage</h1> <h1 class="action-style">You calmly engage with Fay.</h1> How do you to try to resolve the situation? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Listen actively|Farce - Listen Actively]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Provide options|Farce - Provide Options]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Show appreciative curiosity|Farce - Show Appreciative Curiosity]]</span>

<img class="fit-picture" src="images/Farce_CheckPolicies.png" alt="Check Policies"> <h1 class="sr-only">Check policies</h1> <h1 class="action-style">You check the library's policies and find this passage:</h1> "Code of Conduct — Verbally or physically harassing or threatening other patrons, volunteers, or staff will not be tolerated. Harassment may include, but is not limited to: initiating unwanted conversation; impeding access to or within the building; or other behavior that reasonably can be perceived to be hostile, threatening, intrusive, or offensive." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Check Policies (Your Move)]]</span>

<img style="max-width: 100%; height: auto;" src="images/RainbowLibrary.png" alt="Library exterior with a rainbow logo"> In this scenario, you work at the Rainbow Public Library. You’re going about your regular shift when you notice a stranger filming patrons and causing a scene. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Scene Start (Continued)]]</span>

<img class="fit-picture" src="images/Farce_Yell.png" alt=""> <h1 class="sr-only">Yell</h1> <h1 class="action-style">You begin yelling at Fay to stop filming. Fay points her camera at you.</h1> <span class="speech-style">Fay:</span> JUST LOOK AT HOW OPPRESSIVE THIS LIBRARY IS! I AM BEING VERBALLY ATTACKED FOR SPEAKING MY MIND! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Yell (Your Move)]]</span>

<h1 class="header-style">Choose A Scenario</h1> Now that we've brushed up on intellectual freedom and the Library Bill of Rights, let's step into the shoes of a public library worker. Which scenario would you like to play first?<br> [[<img style="max-width: 100%; height: auto;" src="images/Dilemma_Banner.png" alt="The Dilemma of The Disapproving Dino Doctor">|Dilemma - Start Scene]]<br><br></span>[[<img style="max-width: 100%; height: auto;" src="images/Farce_Banner.png" alt="The Farce of the First Amendment Audit Influencer">|Farce - Start Scene]]<br><br></span>[[<img style="max-width: 100%; height: auto;" src="images/Pickle_Banner.png" alt="The Pickle of The Persistent Press Hound">|Pickle - Start Scene]]</span>

<img class="fit-picture" src="images/ActionCard_Ignore.png" alt=""> <h1 class="sr-only">Ignore</h1> <h1 class="action-style">You ignore Dr. Yuss and begin speaking with another patron.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Ignore (Continued)]]</span>

<h1 class="header-style">Intellectual Freedom</h1> Let's begin by reflecting for a moment on intellectual freedom. Intellectual freedom is the right of every individual to seek and receive information from all points of view without restriction. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Current Threats]]</span>

<h1 class="header-style">Wow!</h1> We appreciate the enthusiasm but we were just kidding! There are only seven. Let's take a look at them now. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> I'm ready! |Library Bill of Rights 1]]</span>

<h1 class="header-style">Don't Worry</h1> Just kidding...there are only seven. Did we get you? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Okay, phew. Let's review. |Library Bill of Rights 1]]</span>

https://twinery.org/cookbook/images/harlowe/harlowe_images.html <url> = <url()> Cookbook home: https://twinery.org/cookbook/index.html

<img class="fit-picture" src="images/bill_1.jpg" alt="Librarian exchanging a book with a patron"> <h1 class="header-style">Article One</h1> Books and other library resources should be provided for the interest, information, and enlightenment of all people of the community the library serves. Materials should not be excluded because of the origin, background, or views of those contributing to their creation. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 1]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Library Bill of Rights 2]]</span>

<img class="fit-picture" src="images/bill_2.jpg" alt="A librarian shows off their muscles"> <h1 class="header-style">Article Two</h1> Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 2]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Library Bill of Rights 3]] </span>

<img class="fit-picture" src="images/bill_3.jpg" alt="A librarian and two patrons with censored bars over their mouths"> <h1 class="header-style">Article Three</h1> Libraries should challenge censorship in the fulfillment of their responsibility to provide information and enlightenment. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 3]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Library Bill of Rights 4]] </span>

<img class="fit-picture" src="images/bill_4.jpg" alt="A library patron holding a loudspeaker"> <h1 class="header-style">Article Four</h1> Libraries should cooperate with all persons and groups concerned with resisting abridgment of free expression and free access to ideas. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 4]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Library Bill of Rights 5]] </span>

<img class="fit-picture" src="images/bill_5.jpg" alt="A young library patron with a book in her backpack"> <h1 class="header-style">Article Five</h1> A person’s right to use a library should not be denied or abridged because of origin, age, background, or views. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 5]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Library Bill of Rights 6]] </span>

<img class="fit-picture" src="images/bill_6.jpg" alt="A library with an open sign"> <h1 class="header-style">Article Six</h1> Libraries which make exhibit spaces and meeting rooms available to the public they serve should make such facilities available on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 6]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Library Bill of Rights 7]]</span>

<img class="fit-picture" src="images/bill_7.jpg" alt="A librarian making a hush sign and two library patrons reading"> <h1 class="header-style">Article Seven</h1> All people, regardless of origin, age, background, or views, possess a right to privacy and confidentiality in their library use. Libraries should advocate for, educate about, and protect people’s privacy, safeguarding all library use data, including personally identifiable information. [[<img src="images/FactPlz_Lightbulb.png" alt=""><span style="position: relative; top: -5px;"> Read bonus fact! |Bill Fact 7]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -2px; left: 1px;"> Continue |Game Start]] </span>

<img class="fit-picture" src="images/ActionCard_RespectfullyDisengage.png" alt=""> <h1 class="sr-only">Respectfully disengage</h1> <h1 class="action-style">You respectfully disengage from the conversation with Dr. Yuss.</h1> When disengaging, it is helpful to reframe the last thing the patron said, tell them you will do your best to address their concerns, and quickly say goodbye. You may want to check your watch (imaginary watches work too!), say "just one more thing" to indicate the discussion is ending, cross your arms, and use closed body language. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Respectfully Disengage (Ending)]]</span>

<img style="max-width: 100%; height: auto;" src="images/Welcome.png" alt="Imagine IF: the game welcome banner with game characters"> <br><h1 class="header-style">Welcome!</h1> This choose-your-own-adventure experience supports public librarians through scenario-based gameplay. You will play the role of a librarian as you navigate intellectual freedom issues and interact with patrons and staff. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Choose Chaos]]</span>

<img style="max-width: 100%; height: auto;" src="images/UnicornLibrary.png" alt="Library exterior with a unicorn logo"> In this scenario, you work at the Unicorn Public Library. One day, Dr. Gene Yuss comes in with their child, Lily, and makes a complaint. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Start Scene (Continued)]]</span>

<img class="fit-picture"src="images/Cat_ComputerB.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you engage further with Dr. Yuss, consult the [[<span class="info-style">collection development team</span>|Dilemma - Check Policies - Collection Development (Info)]], or ignore Dr. Yuss entirely? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Engage further|Dilemma - Engage (After Policies)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Consult the team|Dilemma - Consult]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Ignore Dr. Yuss|Dilemma - Ignore]]</span>

<img class="fit-picture"src="images/Cat_ComputerB.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you consult with the [[<span class="info-style">collection development team</span>|Dilemma - Engage - Collection Development Team (Info)]], offer Dr. Yuss a $200 budget to re-do the library’s dinosaur section, or respectfully disengage? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Consult with the team|Dilemma - Consult]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Revamp collections|Dilemma - Revamp Collections]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Respectfully disengage|Dilemma - Respectfully Disengage]]

<img class="fit-picture" src="images/Cat_ComputerB.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you ask Dr. Yuss to wait while you get out your [[<span class="info-style">policy documents</span>|Dilemma - Start Scene - Library Policies (Info)]], start immediately printing off [[<span class="info-style">book reconsideration forms</span>|Dilemma - Start Scene - About Reconsideration Forms]], or ignore Dr. Yuss entirely? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Check policies|Dilemma - Check Policies]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Print reconsideration forms|Dilemma - Print reconsideration Forms]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Ignore Dr. Yuss|Dilemma - Ignore]]

<img class="fit-picture" src="images/ActionCard_ActiveListening.png" alt=""> <h1 class="sr-only">Listen actively</h1> <h1 class="action-style">You listen actively to Dr. Yuss's concerns.</h1> When actively listening to Dr. Yuss, it’s important to focus on the intent and purpose of the points raised. Pay attention to body language and give encouraging verbal cues. You might also ask questions or encourage Dr. Yuss to clarify or paraphrase. Try to refrain from expressing judgment. Then summarize, share, and reflect on what you were told. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Listen Actively (Continued)]]</span>

<img class="fit-picture" src="images/Dilemma_ActionCard_ProvideOptions.png" alt=""> <h1 class="sr-only">Provide options</h1> <h1 class="action-style">You provide Dr. Yuss with options.</h1> Offering Dr. Yuss a range of options often provides a sense of equity in the conversation. While your answer may be “no,” packaging that “no” as a set of options gives Dr. Yuss the power of choice. Allowing patrons to imagine desirable outcomes before escalating a book challenge often leads to a quicker resolution. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Provide Options (Continued)]]</span>

<img class="fit-picture" src="images/ActionCard_ShowAppreciativeCuriosity.png" alt=""> <h1 class="sr-only">Show appreciative curiosity</h1> <h1 class="action-style">You approach Dr. Yuss with appreciative curiosity.</h1> Appreciative curiosity acknowledges patron concerns and expresses gratitude for time spent on providing feedback. When applied gently and calmly, it can de-escalate a conversation as it disarms anger and allows both parties to retain control. It honors First Amendment and professional values. However, expressing appreciative curiosity is not always as easy as it seems. Properly applying it takes time, often out of a busy day. It is a skill that requires practice. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Show Appreciative Curiosity (Continued)]]</span>

<img class="fit-picture"src="images/Cat_ComputerB.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you continue to ignore Dr. Yuss, calmly engage with Dr. Yuss, or print out the [[<span class="info-style">book reconsideration forms</span>|Dilemma - Ignore - About Book Reconsideration Forms]]? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Keep ignoring Dr. Yuss|Dilemma - Ignore Further (Ending)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Calmly engage with Dr. Yuss|Dilemma - Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Print reconsideration forms|Dilemma - Print reconsideration Forms]]</span>

<img class="fit-picture"src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> <h1 class="action-style">Dr. Yuss grows frustrated and throws up his arms.</h1> <span class="speech-style">Dr. Yuss:</span> I can't believe it! Children should not be learning inaccurate information while all this bureaucratic mumbo-jumbo goes on! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Print Forms (Your Move)]]</span>

<h1 class="header-style">The Library Bill of Rights</h1> The Library Bill of Rights is a document that enshrines the rights of library users and the responsibility of libraries to protect intellectual freedom. Let's take this opportunity to review all 125 articles listed in the Library Bill of Rights one by one. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Sounds great! |Just Kidding (Yes answer)]] [[<img src="images/x_button.png" height="20px" width="20px" alt=""><span style="position: relative; top: -3px;">  What? No way. |Just Kidding (No answer)]]

<img class="fit-picture" src="images/ActionCard_ConsultTeam.png" alt="Consult team"> <h1 class="action-style">You show the team some of the books.</h1> <span class="speech-style">Michelle:</span> Hmmm...Many of these are picture books with dinosaur characters. They aren’t meant to be scientifically accurate. <span class="speech-style">Laura:</span> Agreed. These are books featuring dinosaur characters, similar to books that feature talking bears or bunnies. <span class="speech-style">Jennie:</span> Yes, some books here are just appropriately simplified for their intended audience. That said, we can give our dinosaur books another look, as some of the nonfiction books may be outdated. <span class="speech-style">You:</span> Great, thanks for your help! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Consult (Continued Further)]]</span>

<h1 class="header-style">Current Threats</h1> Library workers currently face an unprecedented volume of threats to intellectual freedom. In recent years, calls to restrict collections have resulted in a signficant rise in book bans and censorship of materials. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Library Bill of Rights]]</span>

<h1 class="header-style">Game Credits</h1> <h1 class="action-style">Comic Images</h1> Kenny Keil <h1 class="action-style">Game Design</h1> Michelle Reed Laura Crossett Siena Oristaglio Mia Jakobsen <h1 class="action-style">Original Presentation</h1> Sam Helmick <h1 class="action-style">Additional Thanks</h1> Natalie Eilbert Jennie Garner Jazmyn Gray Jennie Rose Halperin Donna Mack Jess Mitchell Shelly Scheline Seyed Abdollah Shahrokni Zachary Oren Smith Eric Stroshane Jenn Sutcliffe Michael Weinberg Drew Wichterman ARSL 2025 Conference Beta Testers [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] <img src="images/cc.png" height="16px" width="16px" alt=""><img src="images/by.png" height="16px" width="16px" alt=""><span style="font-size:20px; position: relative; top: -2px;"> Imagine IF: The Game Copyright © 2026 by Library Futures is licensed under a <a href="https://creativecommons.org/licenses/by/4.0/" target="new">Creative Commons Attribution 4.0 International License</a>.</span>

<img class="fit-picture" src="images/Farce_Confront.png" alt=""> <h1 class="sr-only">Confront</h1> <h1 class="action-style">You confront Fay angrily.</h1> <span class="speech-style">You:</span> Excuse me! You cannot film other patrons in the library. Stop recording now or I’ll have to ask you to leave. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Confront (Continued)]]</span>

<img class="fit-picture"src="images/FarceCatComputerA.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you try to de-escalate by calmly engaging with Fay, report Fay to your supervisor, or begin yelling at Fay? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Calmly engage with Fay|Farce - Calmly Engage (Your Move)(After Confront)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Report Fay |Farce - Report]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Yell at Fay|Farce - Yell]]</span>

<img class="fit-picture" src="images/Farce_Calm.png" alt="Keep calm and keep calm meme with cat librarian wearing a crown"> Fay is surprised by your calm, positive, and curious attitude. She continues chatting with her followers for a few minutes and then logs off and leaves the library. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Great End Card]]</span>

<img class="fit-picture" src="images/Farce_ExplainPolicy.png" alt=""> <h1 class="sr-only">Explain library policy</h1> <h1 class="move-style">You walk over to Fay and begin to explain library policy to her.</h1> Fay tells you she doesn’t care. The [[<span class="info-style">advocacy group</span>|Farce - Explain Library Policy - Pressure Groups (Info)]] that she is a part of told her that she was within her rights to record wherever and whatever she desires inside the library. She tells you she plans to stay all day. She’s going to continue recording the staff who are henceforth referred to as the Rainbow Public Library oppressors. Her followers ''MUST KNOW THE TRUTH''. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Research and Explain (Your Move)]]</span>

<img class="fit-picture"src="images/FarceCatComputerA.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you start yelling at Fay, report Fay's behavior to your supervisor, or respectfully disengage? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Yell at Fay|Farce - Yell]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Report Fay|Farce - Report]] </span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Respectfully disengage |Farce - Respectfully Disengage]] </span>

<img class="fit-picture" src="images/Farce_Ignore.png" alt=""> <h1 class="sr-only">Ignore</h1> <h1 class="action-style">You ignore Fay. Fay grows louder and starts to make an even bigger scene.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Ignore (Continued)]]</span>

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="move-style">Your move.</h1> Do you confront Fay angrily, check the [[<span class="info-style">library policies</span>|Farce - Ignore (Your Move) - Library Policies (Info)]], or calmly engage with Fay? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Confront Fay | Farce - Confront]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Check policies |Farce - Check Policies]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Calmly engage with Fay|Farce - Calmly Engage (Your Move)(After Ignore)]]</span>

<img class="fit-picture" src="images/Farce_Yell.png" alt=""> <h1 class="sr-only">Yell</h1> <h1 class="action-style">You continue yelling at Fay.</h1> Your escalation causes Fay to make an even bigger scene, disrupting the library environment for several hours. A video of your interaction goes viral online. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Chaos End Card]]</span>

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="action-style">Here are some questions you can ask Fay to show appreciative curiosity:</h1> <span class="speech-style">You:</span> I see you are upset, and I want to be sure that I understand why. Can you tell me more? <span class="speech-style">You:</span> I'm grateful that you are sharing your concerns. Is there anything that I can do to help? <span class="speech-style">You:</span> I'd like to discuss this matter with you further. Would you like to go someplace quieter, like a conference room, so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Farce - Calmly Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Engage (Ending)]]</span>

<img class="fit-picture" src="images/Farce_ReporttoSupervisor.png" alt=""> <h1 class="sr-only">Report to supervisor</h1> <h1 class="action-style">You report Fay to your supervisor, who steps in to handle the situation.</h1> Your supervisor shows appreciative curiosity about Fay's concerns, listens actively, and provides Fay with options of how the situation can be resolved. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Report (Ending)]]</span>

<img class="fit-picture" src="images/Farce_Viral.png" alt="Do you want to go viral? Because that's how you go viral (meme with cat librarian)"> <h1 class="move-style">Your move.</h1> Do you continue yelling at Fay, report Fay to your supervisor, or respectfully disengage from the conversation? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue yelling|Farce - Continue Yelling (Ending)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Report Fay|Farce - Report]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Respectfully disengage|Farce - Respectfully Disengage]]</span>

<img class="fit-picture" src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> <span class="speech-style">Dr. Yuss:</span> Hmmm. What happens after I submit these cumbersome forms? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Print Forms (Continued Again)]]</span>

<img class="fit-picture" src="images/Cat_WarmResponse.png" alt="The cat librarian appears curious"> <h1 class="action-style">To practice appreciative curiosity, here are some questions you can ask Dr. Yuss:</h1> <span class="speech-style">You:</span> I see you are upset, and I want to hear more. How can I help? <span class="speech-style">You:</span> I'm grateful that you are sharing your concerns. What can I do to improve your experience at the library? <span class="speech-style">You:</span> Would you like to go someplace quieter so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Practice Skills (Your Move)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Satisfied (Ending)]]</span>

<img class="fit-picture" src="images/FayeFilming.png" alt="Fay filming library patrons"> <h1 class="action-style">Fay walks around the library, filming various displays, books, and patrons.</h1> <span class="speech-style">Fay Knuse:</span> We're live at the Rainbow Public Library and I can't believe what is going on here! The name of the library sounds all friendly and nice, but why are there murder mystery books right near the children’s section? And look at the "children's books" that this person is holding — these books don’t look [[<span class="info-style">appropriate for children</span>|Farce - Start Scene - Neo-Censorship (Info)]]! I'm disturbed by what I'm seeing! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Start Scene (Your Move)]]</span>

<img class="fit-picture" src="images/FayeatCounter.png" alt="Fay Knuse taking a selfie"> You learn the patron is MeTube “Influencer” Fay Knuse, who frequently films and livestreams library workers doing their jobs and interacting with the public. You’ve heard about this happening at other libraries but you’ve never experienced it personally. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Start Scene (Continued Further)]]</span>

<img class="fit-picture" src="images/JustOneMoreThing.png" alt="Just one more thing meme with cat librarian"> <h1 class="action-style">Here are some phrases you can use to respectfully disengage: </h1> <span class="speech-style">YOU:</span> Thank you for sharing your concerns. I'll make sure to discuss them with the library staff. <span class="speech-style">YOU:</span> Okay, just one more thing... I'm hearing you say that you want us to review our dinosaur books for inaccurate information. I'll be sure to bring this up with the [[<span class="info-style">collection development team</span>|Dilemma - Respectfully Disengage - Collection Development Team (Info)]]. <span class="speech-style">YOU:</span> I have another meeting to go to, but thank you for sharing your concerns. I'll do my best to address them. Have a nice afternoon! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Dr. Yuss Disgruntled (Ending)]]</span>

<img class="fit-picture" src="images/Farce_OneMore.png" alt="Just one more thing meme with at librarian"> <h1 class="action-style">Here are some phrases you can use to respectfully disengage:</h1> <span class="speech-style">YOU:</span> Thank you for sharing this information. I'll make sure to discuss it with library administration. <span class="speech-style">YOU:</span> Okay, just one more thing...I'm hearing you say that you want us to review our books for inappropriate material. I'll bring this up with the [[<span class="info-style"> collection development team</span>|Farce - Respectfully Disengage (Continued) - Collection Development Team (Info)]]. <span class="speech-style">YOU:</span> I have another meeting to go to, but I appreciate you expressing your concerns. I'll do my best to address them. Have a nice afternoon! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Respectfully Disengage (Ending)]]</span>

<img class="fit-picture" src="images/FayeReactingtoCalm.png" alt="Fay is disgruntled"> Fay is disgruntled with your response. She continues livestreaming to her followers for a while, remarking on several books and library displays. Finally, she decides to log off. <h1 class="action-style">Fay leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Mid End Card]]</span>

<img src="images/LockKey.png" alt="Lock and key"> <h1 class="header-style">Bonus Fact</h1> Article Seven, which addresses the privacy rights of library users, is the most recent revision to the The Library Bill of Rights. Article Seven was added in 2019 in response to increasing digital surveillance, data collection, and threats to library user confidentiality. Government and corporate data collection led library users to grow concerned about the privacy of their personal information. With the rise of digital lending, online databases, and electronic tracking, it was necessary for libraries to reaffirm that privacy protections apply to both digital and physical materials. Without privacy rights, library users are likely to self-censor due to fears of surveillance. Article Seven reinforces that privacy is essential to the protection of intellectual freedom within library environments. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Game Start]]</span>

<img class="fit-picture" src="images/Cat_WarmResponse.png" alt="The cat librarian appears curious"> <h1 class="action-style">Here are some ways you might start that interaction:</h1> <span class="speech-style">You:</span> I’m sorry, Dr. Yuss, I didn't quite follow what you were saying. Would you please repeat what you were saying a bit more slowly? I'm very interested in hearing your thoughts on this. <span class="speech-style">You:</span> I see you are upset about this, and I want to understand why. Can you explain further so I can find a way to help? <span class="speech-style">You:</span> I want to hear more about what's upsetting you. Would you like to go someplace quieter so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Practice Skills (Your Move)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Satisfied (Ending)]]</span>

<img class="fit-picture" src="images/Cat_NeutralPose.png" alt="The cat librarian is smiling and talking"> <h1 class="action-style">Here are some ways you can provide options to Dr. Yuss:</h1> <span class="speech-style">You:</span> What might a satisfying outcome look like for you? I can print out a book reconsideration form or discuss your concerns with our Collection Development Team. <span class="speech-style">You:</span> Our initial step would be to share this feedback with our Collection Development Team. You can also fill out a book reconsideration form, if you'd prefer. What would be your ideal next step? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Practice Skills (Your Move)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Satisfied (Ending)]]</span>

<h1 class="header-style">About Book Reconsideration Forms</h1> <a href="https://www.ala.org/tools/challengesupport/requestforreconsideration" target="_blank" rel="noopener noreferrer">Reconsideration forms</a> are the formal mechanism for challenging books in a library setting. The American Library Association (ALA) recommends that every library have a <a href="https://www.ala.org/tools/challengesupport/selectionpolicytoolkit/formalreconsideration" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">written policy</a> for book challenges that may include reconsideration forms as a first step. Libraries often publish their book reconsideration policies online to increase transparency with their users. ALA provides <a href="https://www.ala.org/tools/challengesupport" target="_blank" rel="noopener noreferrer">extensive resources</a> to help libraries create book reconsideration policies. Keep in mind that <a href="https://bookriot.com/librarian-criminalization-bills-are-growing/" target="_blank" rel="noopener noreferrer">librarian criminalization bills</a> are on the rise. It is important to stay up-to-date on local laws regarding book challenges. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Dilemma - Start Scene (Your Move)]]</span>

<h1 class="header-style">About Collection Development Teams</h1> Library collection development is the process of systematically building the collection of a particular library to meet the information needs of the library users (a service population) in a timely and economical manner, using information resources locally held as well as resources from other organizations. A library's collection development team collaborates with library staff to manage collection budgets and recommend new titles to acquire. They may review reporting regarding national and local trends in order to do so. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game |Dilemma - Check Policies (Your Move)]]</span>

<h1 class="header-style">About Book Reconsideration Forms</h1> <a href="https://www.ala.org/tools/challengesupport/requestforreconsideration" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Reconsideration forms</a> are the formal mechanism for challenging books in a library setting. The American Library Association (ALA) recommends that every library have a <a href="https://www.ala.org/tools/challengesupport/selectionpolicytoolkit/formalreconsideration" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">written policy</a> for book challenges that may include reconsideration forms as a first step. Libraries often publish their reconsideration policies online to increase transparency with their users. ALA provides <a href="https://www.ala.org/tools/challengesupport" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">extensive resources</a> to help libraries create book reconsideration policies. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Dilemma - Ignore (Your Move)]]</span>

<h1 class="header-style">About Collection Development Teams</h1> Library collection development is the process of systematically building the collection of a particular library to meet the information needs of the library users (a service population) in a timely and economical manner, using information resources locally held as well as resources from other organizations. A library's collection development team collaborates with library staff to manage collection budgets and recommend new titles to aquire. They may review reporting regarding national and local trends in order to do so. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game |Dilemma - Engage (Your Move)(After Policies)]]</span>

<h1 class="header-style">About Pressure Groups</h1> <h1 class="header-style">About Pressure Groups</h1> Pressure groups (also known as advocacy groups, lobby groups, or interest groups) are organizations that seek to influence public policy on specific issues. In 2026, the American Library Association's (ALA) Office for Intellectual Freedom reported 4,235 unique titles challenged in the previous year. According to ALA, in 2025, <a href="https://www.ala.org/bbooks/book-ban-data" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab."> 92% of demands to restrict books</a> in school and public libraries were initiated by pressure groups as well as the government officials and decision makers influenced by the pressure applied. For example, Moms for Liberty is a pressure group launched in 2021. They advocate for removing books they consider to be inappropriate from school libraries, including titles representing BIPOC and LGBTQIA+ individuals. They now claim <a href="https://www.cbsnews.com/news/war-of-words-the-fight-over-banning-books/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">275 chapters</a> across 45 states and counting. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - About Pressure Groups (Info)(Continued)]]</span>

<h1 class="header-style">About Library Policies</h1> Library policies are written documents that dictate how library staff are expected to respond in various situations they may encounter. Formal policies are critical for assisting in situations such as book challenges, as they provide official guidance on processes for resolution. Library policies typically incorporate local, state, and/or federal laws. It may be useful to conduct additional research into these laws as there are sometimes creative ways to apply them to library activities. A recent zine from Library Futures entitled <a href="https://www.libraryfutures.net/post/fight-for-your-right-to-digitize-with-new-zine" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Know Your Rights: Radical Digital Lending for Libraries</a> details new ways to think about library lending and civil rights. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Dilemma - Start Scene (Your Move)]]</span>

<img class="fit-picture" src="images/FayeReactingtoCalm.png" alt="Fay is surprised"> Fay is caught off guard by your supervisor's calm, positive, and curious attitude. She speaks with your supervisor for some time before logging off the livestream and leaving the library. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Great End Card]]</span>

<img class="fit-picture"src="images/FarceCatComputerA.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your Move.</h1> Armed with this policy knowledge, do you explain library policies to Fay, read more about [[<span class="info-style">local laws</span>|Farce - Check Policies (Your Move) - Local Laws (info)]], or confront Fay angrily? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Explain library policy |Farce - Explain Library Policy (Continued)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Research local laws |Farce - Research Laws]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Confront Fay | Farce - Confront]]</span>

<h1 class="header-style">About Local Laws</h1> It is wise to familiarize yourself with the local laws governing your library as different states and counties may have specific laws pertaining to disorderly conduct, harrassment, public filming, and/or how many parties must consent to being recorded. Researching local laws is also useful as there may be creative ways to apply these laws to digital lending and other library activities. A recent zine from Library Futures entitled <a href="https://www.libraryfutures.net/post/fight-for-your-right-to-digitize-with-new-zine" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Know Your Rights: Radical Digital Lending for Libraries</a> details new ways to think about library lending and civil rights. Lastly, keep in mind that <a href="https://bookriot.com/librarian-criminalization-bills-are-growing/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">librarian criminalization bills</a> are on the rise. It is important to stay up-to-date on local laws regarding this issue. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Farce - Check Policies (Your Move)]]</span>

<h1 class="header-style">About Collection Development Teams</h1> Library collection development is the process of systematically building the collection of a particular library to meet the information needs of the library users (a service population) in a timely and economical manner, using information resources locally held as well as resources from other organizations. A library's collection development team collaborates with library staff to manage collection budgets and recommend new titles to aquire. They may review reporting regarding national and local trends in order to do so. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Respectfully Disengage (Ending)]]</span>

<h1 class="header-style">About Neo-Censorship</h1> A 2025 report by Library Futures entitled <a href="https://www.libraryfutures.net/publications/neo-censorship-in-u-s-libraries/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Neo-Censorship in U.S. Libraries: An Investigation Into Digital Content Suppression</a>, demonstrates that many challenges against so-called "inappropriate" or "pornographic" materials within libraries are "purposeful acts of disinformation presented with false narratives about the source, context, or character of the information." The report also details how these claims can be harmful to minors, given that they are frequently "based on discriminatory ideologies that can negatively impact children’s learning, civil rights, and wellbeing." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Farce - Start Scene (Continued Further)]]</span>

<h1 class="header-style">More About Pressure Groups</h1> According to ALA, "The most common justifications for censorship provided by complainants were false claims of illegal obscenity for minors; inclusion of LGBTQIA+ characters or themes; and covering topics of race, racism, equity, and social justice." A 2025 report by Library Futures entitled <a href="https://www.libraryfutures.net/publications/neo-censorship-in-u-s-libraries/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Neo-Censorship in U.S. Libraries: An Investigation Into Digital Content Suppression</a>, demonstrates that many challenges against so-called "inappropriate" or "pornographic" materials within libraries are "purposeful acts of disinformation presented with false narratives about the source, context, or character of the information." The report also details how these claims can be harmful to minors, given that they are frequently "based on discriminatory ideologies that can negatively impact children’s learning, civil rights, and wellbeing." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Farce - Research Laws (Continued)]]</span>

<img class="fit-picture" src="images/GeneYuss_actionshot.jpg" alt="Dr. Yuss holds up dinosaur books angrily"> <h1 class="action-style">Dr. Yuss grows angrier.</h1> <span class="speech-style">Dr. Yuss:</span> I DEMAND TO BE HEARD ABOUT MY COMPLAINT! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Ignore (Your Move)]]</span>

<img class="fit-picture" src="images/FayeYelling_wFarce.png" alt="Fay Knuse filming the librarian"> <span class="speech-style">Fay:</span> THIS LIBRARY IS TRAMPLING ON MY RIGHTS! I DEMAND TO SPEAK WITH SOMEONE WHO WORKS HERE! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Ignore (Your Move)]]</span>

<h1 class="header-style">A Starting Note</h1> As you move through the game, try replaying scenarios and experimenting with outcomes. In the spirit of learning through play, you are also encouraged to: <img style="width: 200px; height: auto;" src="images/ChooseChaos2.png" alt="Choose chaos!"> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Intellectual Freedom]]</span> [[<span style="position: relative; top: -1px; color: black;"> Skip to Scenarios!|Game Start]]</span>

<img class="fit-picture" src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> <span class="speech-style">Dr. Yuss:</span> Fine. I don’t think the responsibility of monitoring the library for inaccurate information should fall to the patrons, but I suppose that’s how you all spend our taxpayer money these days. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Disgruntled (Ending)]]</span>

<img class="fit-picture" src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> <span class="speech-style">Dr. Yuss:</span> Hmmm, I suppose that makes sense. They really should make those stories more accurate. But at least you'll be reviewing the non-fiction books. Regarding the form...let me think about it. I'm late for an important talk about the dietary habits of the ankylosaurus. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Dr. Yuss Disgruntled (Ending)]]</span>

<img class="fit-picture" src="images/GeneYussStanding_wBooks.png" alt="Dr. Gene Yuss and Lily Yuss stand at the library desk, surprised"> <h1 class="action-style">Dr. Yuss is shocked and pleased with your decision.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Revamp Collections (Ending)]]</span>

<img class="fit-picture" src="images/GeneYuss_actionshot.jpg" alt="Dr. Yuss holds up dinosaur books angrily"> <span class="speech-style">Dr. Yuss:</span> It shouldn't take a bunch of paperwork to see how inappropriate these materials are. Look at this book – it shows dinosaurs with fluffy mammalian fur! And no brachiosaurus ever lived on a glacier! I want action taken immediately. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Engage (Your Move)(After Policies)]]</span>

<img class="fit-picture"src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> <span class="speech-style">Dr. Yuss:</span> So what do I need to do to get these unscientific books removed? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Check Policies (Your Move)]]</span>

<img class="fit-picture" src="images/Cat_withForm.jpg" alt="The cat librarian places book reconsideration forms on the desk"> <span class="speech-style">You:</span> Our administration will review your concerns and the books to decide whether the materials are in line with our collection policy. The books will remain in circulation until a decision is made. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Print Forms (Continued Further)]]</span>

<img class="fit-picture" src="images/ActionCard_ExplainLibraryPolicy.png" alt=""> <h1 class="sr-only">Explain library policy</h1> <span class="speech-style">You:</span> I appreciate your concern, Dr. Yuss. Once you fill out the form, our director will respond to you within 15 business days. If you’re not happy with the response, you can appeal to the Library Board of Trustees. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Print Forms (Ending)]]</span>

<img class="fit-picture" src="images/ActionCard_Ignore.png" alt="alt"> <h1 class="action-style">You continue ignoring Dr. Yuss and focus on organizing papers behind the service desk.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Dr. Yuss Unsatisfied (Ending)]]</span>

<img class="fit-picture"src="images/Cat_ComputerB.png" alt="A cat librarian sits at a computer desk"> <h1 class="move-style">Your move.</h1> Do you patiently continue to explain the reconsideration policies, offer Dr. Yuss a $200 budget on the spot to re-do the library’s dinosaur section, or consult the [[<span class="info-style">collection development team</span>|Dilemma - Engage - Collection Development Team (Forms Info)]]? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Explain policies |Dilemma - Print Forms (Explain Policies))]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Revamp collections |Dilemma - Revamp Collections]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Consult the team|Dilemma - Consult]]

<h1 class="header-style">About Collection Development Teams</h1> Library collection development is the process of systematically building the collection of a particular library to meet the information needs of the library users (a service population) in a timely and economical manner, using information resources locally held as well as resources from other organizations. A library's collection development team collaborates with library staff to manage collection budgets and recommend new titles to aquire. They may review reporting regarding national and local trends in order to do so. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game |Dilemma - Print Forms (Your Move)]]</span>

<img style="max-width: 100%; height: auto;" src="images/SunshineLibrary.png" alt="Library exterior with a sun logo"> In this scenario, you are the director of the Sunshine Public Library. You’re going about your work day when you notice someone talking to patrons and writing in a notepad. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Scene Start (Continued)]]</span>

<img class="fit-picture" src="images/Paige_wPatrons.png" alt="Paige Turner speaking with library patrons"> You recognize Paige Turner, a local journalist. Paige writes for the Sunshine Post, a news outlet that is known to sometimes publish exaggerated or inflammatory headlines. Do you greet Paige warmly, approach Paige cautiously, or avoid Paige? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Greet Paige warmly|Pickle - Greet warmly]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Approach Paige cautiously|Pickle - Approach cautiously]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Avoid Paige|Pickle - Avoid]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Thanks for choosing chaos! We're glad that you experimented with this option to see what would happen. As you've now discovered, choosing chaos can lead to challenges for you and your library. <br><br>Would you like to go back and practice some patron interaction skills to improve your outcome?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Dilemma - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Congratulations on successfully navigating a challenging scenario! You chose a great option that often leads to positive outcomes. Your choice de-escalated the situation, left the patron feeling heard and respected, and built the relationship between the patron and the library.<br><br>Would you like to go back and practice your patron interaction skills?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]]\ [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> You've navigated a challenging scenario and chose a viable option. However, it ended in a less-than-ideal outcome because your choice can ultimately lead to patrons feeling unheard or even disrespected. This unfortunately fails to build the relationship between the patron and the library. <br><br>Would you like to go back and practice some patron interaction skills to improve your outcome?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Dilemma - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> You've navigated a challenging scenario and chose a viable option. However, it can end in a less-than-ideal outcome because it puts your collection development team on the spot, disregards the formal reconsideration process, and can give the impression that the library will handle all complaints immediately. <br><br>Would you like to go back and practice some patron interaction skills to improve your outcome?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Dilemma - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/GeneYussShrug_wBooks.png" alt="Dr. Yuss shrugs. Lily Yuss looks up at him."> Dr. Yuss throws up his arms, disgruntled. He walks towards the exit. <h1 class="action-style">Dr. Yuss and Lily Yuss leave the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Mid End Card (Disengage and Forms)]]</span>

<img class="fit-picture" src="images/Farce_ActiveListening.png" alt=""> <h1 class="sr-only">Listen Actively</h1> <h1 class="action-style">You listen actively to Fay's concerns.</h1> When actively listening to Fay, it’s important to focus on the intent and purpose of the points raised. Pay attention to body language and give encouraging verbal cues. You might also ask questions or encourage Fay to clarify or paraphrase. Try to refrain from expressing judgment. Then summarize, share, and reflect on what you were told. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Listen Actively (Continued)]]</span>

<img class="fit-picture" src="images/Farce_ProvideOptions.png" alt=""> <h1 class="sr-only">Provide Options</h1> <h1 class="action-style">You provide Fay with options.</h1> Offering Fay a range of options often provides a sense of equity in the conversation. While your answer may be “no,” packaging that “no” as a set of options gives Fay the power of choice. Allowing patrons to imagine desirable outcomes before escalating a book challenge often leads to a quicker resolution. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Provide Options (Continued)]]</span>

<img class="fit-picture" src="images/Farce_ShowAppreciativeCuriosity.png" alt=""> <h1 class="sr-only">Show Appreciative Curiosity</h1> It's wise to practice expressing appreciative curiosity. Civility rarely goes viral. Expressing curiosity gently and calmly can de-escalate a conversation as it disarms anger and allows both parties to retain control. It honors First Amendment and professional values. However, this is not always as easy as it seems. It takes time, often out of a busy day. It is a skill that requires practice. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Show Appreciative Curiosity (Continued)]]</span>

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="action-style">Here are some ways you can provide options to Fay:</h1> <span class="speech-style">You:</span> I'd love to hear more about what's bothering you. We can either continue to discuss here or go to a conference room where it's more quiet. Which would you prefer? <span class="speech-style">You:</span> Thanks for sharing your thoughts on this. If you'd like, we can sit down in a conference room together or I can grab my supervisor to speak with you further. What would be your ideal next step? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Farce - Calmly Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Engage (Ending)]]</span>

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="action-style">Here are some ways you might start that interaction:</h1> <span class="speech-style">You:</span> I’m sorry, Fay, I didn't quite follow what you were saying. Would you kindly repeat yourself a bit more slowly? I'm very interested in hearing your thoughts on this. <span class="speech-style">You:</span> I see you are upset about this, and I want to understand why. Can you explain further so I can find a way to help? <span class="speech-style">You:</span> I want to hear more about what's upsetting you. Would you like to go someplace quieter so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Farce - Calmly Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Engage (Ending)]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> h1 class="sr-only">The End</h1> Congratulations on successfully navigating a challenging scenario! Although you first made some ineffective choices in this interaction, you later changed tactics and chose an option that often leads to positive outcomes with patrons. Your choice ultimately de-escalated the situation, left the patron feeling heard and respected, and built the relationship between the patron and the library. <br><br>Would you like to go back and practice your patron interaction skills?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Farce - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Thanks for choosing chaos! We're glad that you experimented with this option to see what would happen. As you've now discovered, choosing chaos can lead to challenges for you and your library. <br><br>Would you like to go back and practice some patron interaction skills to improve your outcome?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Farce - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/Dilemma_PracticeSkills.png" alt=""> <h1 class="sr-only">Engage</h1> <h1 class="action-style">You decide to practice your patron interaction skills.</h1> Which skill do you use to try to resolve the situation? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Listen actively|Dilemma - Listen Actively]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Provide options|Dilemma - Provide Options]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Show appreciative curiosity|Dilemma - Show Appreciative Curiosity]]</span>

<img class="fit-picture" src="images/Farce_PracticeSkills.png" alt=""> <h1 class="sr-only">Engage</h1> <h1 class="action-style">You decide to practice your patron interactions skills.</h1> Which skill do you use to try to resolve the situation? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Listen actively|Farce - Practice Skills (Listen Actively)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Provide options|Farce - Practice Skills (Provide Options)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Show appreciative curiosity|Farce - Practice Skills (Show Appreciative Curiosity)]]</span>

<img class="fit-picture" src="images/FayeFilming_Selfie.png" alt="Fay talking to livestream followers"> <span class="speech-style">Fay:</span> Do you all hear this? This librarian at the Rainbow PUBLIC Library is saying I don’t have FIRST AMENDMENT RIGHTS to be in a PUBLIC space. Just what do you have to hide? Are there things here you don’t want people to see? I just want people to know how their taxpayer money is being spent! [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Confront (Your Move)]]</span>

<img class="fit-picture" src="images/Farce_Engage.png" alt=""> <h1 class="sr-only">Engage</h1> <h1 class="action-style">You calmly engage with Fay.</h1> How do you to try to resolve the situation? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Listen actively|Farce - Listen Actively (After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Provide options|Farce - Provide Options (After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Show appreciative curiosity|Farce - Show Appreciative Curiosity (After Ignore)]]</span>

<img class="fit-picture" src="images/Librarian_Approaching_Cautiously.png" alt="Library Director appearing nervous"> <h1 class="action-style">You approach Paige cautiously.</h1> <span class="speech-style">You:</span> Um - Hello. I'm the Library Director. Is there something I can do for you today? <span class="speech-style">Paige:</span> Yes, in fact there is. My name is Paige Turner and I'm writing an article about your library. Do you have a moment for an interview? <span class="speech-style">You:</span> Well, I'm pretty busy, but I suppose if we keep it brief. Let's go to a conference room. <span class="speech-style">Paige:</span> Great, thank you. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Greet (Continued)]]</span>

<img class="fit-picture" src="images/Librarian_GreetingWarmly.png" alt="Library Director smiling"> <h1 class="action-style">You greet Paige warmly.</h1> <span class="speech-style">You:</span> Hello, Paige! It's nice to see you again! Are you here working on a piece? <span class="speech-style">Paige:</span> I am, in fact! I was about to go searching for you. <span class="speech-style">You:</span> Well, I can take a moment now if you'd like to follow me to a conference room to speak. <span class="speech-style">Paige:</span> That sounds great. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Greet (Continued)]]</span>

<img class="fit-picture" src="images/ConferenceRoom_Overhead.png" alt="Overhead view of conference room with library director and Paige Turner"> <h1 class="action-style">You and Paige enter a conference room and sit down.</h1> <span class="speech-style">Paige:</span> I recently received a tip regarding your library. A local named Fay Knuse claims that the library is overflowing with materials that are “inappropriate for minors.” She has gathered a group of parents who are concerned that their children are being exposed to obscenity at your library. Do you have a response to this? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Greet (Continued Further)(Your Move)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Neutral.png" alt="Library director with neutral expression"> <h1 class="move-style">Your move.</h1> Do you respond calmly, get flustered, or make an excuse and leave the interview? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Respond calmly|Pickle - Respond Calmly]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Get flustered|Pickle - Get Flustered]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Leave the interview |Pickle - Leave Interview]]</span>

<img class="fit-picture" src="images/ActionCard_GetFlustered.png" alt=""> <h1 class="sr-only">Get flustered</h1> <h1 class="action-style">You get flustered by the accusations of obscenity in your library and give a rambling answer.</h1> <span class="speech-style">You:</span> Well...um...I'm not sure what materials you're referring to, but...uh...I am certain our library materials are not inappropriate. I mean, well, I'm not certain that all of them are appropriate for all ages, but...uh...we try our best to ensure that our library's collection is categorized in...um...an age appropriate manner. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Get Flustered (continued)]]</span>

<img class="fit-picture" src="images/ActionCard_RespondCalmly.png" alt=""> <h1 class="sr-only">Respond calmly</h1> <h1 class="action-style">You respond calmly.</h1> You take a breath. You remind yourself to respond calmly and succinctly. You have previously worked to build a relationship with Paige by regularly reaching out to her with information about library programs and speaking with her about the value of the library. You trust that she will represent you fairly in her article. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Respond calmly (Continued)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Talking.png" alt="Library director talking"> <span class="speech-style">You:</span> Thank you for bringing these concerns to me, Paige. I'm glad to be given the opportunity to address them. At the Sunshine Public Library, we put immense thought and care into curating collections that contain materials for individuals from a variety of backgrounds. We operate based on the principles of intellectual freedom as described in the ALA Library Bill of Rights, and we trust community members to select books that align with their own needs and values. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Respond Calmly (Continued Further)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Neutral.png" alt="Library director with neutral expression"> <h1 class="move-style">Your move.</h1> Do you lean on your deep knowledge of the library's collection, get flustered and make something up, or give a quick excuse and leave the interview? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Recall collection knowledge |Pickle - Recall collection knowledge]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Make something up|Pickle - Make something up]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Leave interview|Pickle - Leave Interview]]</span>

<img class="fit-picture" src="images/ActionCard_RecallKnowledge.png" alt=""> <h1 class="sr-only">Recall collection knowledge</h1> <h1 class="action-style">You take a deep breath and lean on your deep knowledge of the library's collections, policies, and frequently contested books.</h1> <span class="speech-style">You:</span> Of course, I can address those concerns. The first series you mentioned is a young adult book series called the Drew Andrews series by J.L. Pearbridge. It is a coming-of-age story in which the protagonist is gay. It aligns with the values of many individuals and families to have books that help young adults better understand themselves. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Recall collection knowledge (Continued)]]</span>

<img class="fit-picture" src="images/ActionCard_MakeSomethingUp.png" alt=""> <h1 class="sr-only">Make something up</h1> <h1 class="action-style">You are not sure about the books that Paige is referring to, and you grow increasingly flustered. You take a guess at the book series she is talking about.</h1> <span class="speech-style">You:</span> It sounds like you might be talking about the Dudley Adams series? Wait, or is it the Drew Ableton series? Either way, I am certain that the series is not inappropriate. I mean, well, I'm not certain, but I know we try to ensure that our library's collection is age-appropriate. We have...uh...formal policies and procedures and...um...we definitely never try to harm minors. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Make something up (continued)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Talking.png" alt="Close up on library director talking"> <span class="speech-style">Paige:</span> I see. And what happens if a member of the community wants to challenge a book or get it [[<span class="info-style">banned from the library</span>|Pickle - About Banned Books (Calm)]]? <span class="speech-style">You:</span> When there are concerns about particular items, we have a [[<span class="info-style">formal book reconsideration process</span>|Pickle - About Book Reconsideration Forms (Calm)]] that aims to ensure all materials are up-to-date, age-appropriate, and are correctly categorized.</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Message to Parents]]</span>

<img class="fit-picture" src="images/Paige_ConferenceRoomResponse_Positive.png" alt="Close up on Paige Turner"> <span class="speech-style">Paige:</span> And what do you say to community members who are concerned that their children may be exposed to library materials that are harmful or obscene? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Message to Parents (Your Move)]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Congratulations on successfully navigating a challenging scenario! You chose a great option that often leads to successful outcomes. By building your relationship with the journalist beforehand, knowing your library's collection, and implementing best practices, you ultimately generated positive press for your library. Would you like to practice your media preparation skills? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Neutral.png" alt="Library director with neutral expression"> <h1 class="move-style">Your move.</h1> Do you encourage parents to supervise their children in the library, express uncertainty about how to address those concerns, or lose your temper about the accusation of impropriety? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Encourage supervision |Pickle - Encourage Supervision]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Express uncertainty |Pickle - Express uncertainty]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Get angry |Pickle - Get angry]]</span>

<img class="fit-picture" src="images/ActionCard_EncourageSupervision.png" alt=""> <h1 class="sr-only">Encourage Supervision</h1> <h1 class="action-style">You encourage parental supervision.</h1> <span class="speech-style">You:</span> To community members who are concerned about library materials, I encourage you to accompany your children to the library and read about the themes of books in our library catalog before checking them out. This will ensure they are aligned with your values. <span class="speech-style">Paige:</span> Great, thank you for your time today! <span class="speech-style">You:</span> Of course, I'm here to answer questions anytime. I look forward to being in touch about future programs at the library. <h1 class="action-style">Paige leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Positive Headline]]</span>

<img class="fit-picture" src="images/ActionCard_GetAngry.png" alt=""> <h1 class="sr-only">Get angry</h1> <h1 class="action-style">You get angry.</h1> <span class="speech-style">You:</span> You know, I'm really getting fed up with all of these parents who do not understand that not everybody shares their views. All I can say is if you don't like the books, don't come to the library! <span class="speech-style">Paige:</span> "Don't come to the library." Got it. Thank you for your time today. <span class="speech-style">You:</span> Wait — I mean — that's not —</span> <span class="speech-style">Paige:</span> Thank you! I have what I need for my article. Have a nice day!</span> <h1 class="action-style">Paige leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Angry Headline]]</span>

<img class="fit-picture" src="images/ActionCard_ExpressUncertainty.png" alt=""> <h1 class="sr-only">Express uncertainty</h1> <h1 class="action-style">You express uncertainty.</h1> <span class="speech-style">You:</span> I'm not exactly sure what I can say to those parents to ease their concerns. This is a library, after all. We do our best to ensure our collections are appropriate, but I can't be certain about what might be deemed obscene by some community members. There are just going to be books that some people find offensive. They can put in a formal complaint if they want someone to take a closer look. <span class="speech-style">Paige:</span> Great, that's all I need. Thank you for your time today!</span> <span class="speech-style">You:</span> Thank you. Have a good day.</span> <h1 class="action-style">Paige leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Uncertain Headline]]</span>

<img class="fit-picture" src="images/Paige_ConferenceRoom_Skeptical.png" alt="Paige Turner appearing skeptical"> <span class="speech-style">Paige:</span> I see. And what happens if a member of the community wants to challenge a book or get it [[<span class="info-style">banned from the library</span>|Pickle - About Banned Books (Flustered)]]? <span class="speech-style">You:</span> Well...uh...they can file a [[<span class="info-style">complaint</span>|Pickle - About Book Reconsideration Forms (Flustered)]] about it. We do have a process for that.</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Message to Parents (After Flustered)]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> You've navigated a challenging scenario with little preparation and unfortunately, it ended in a less-than-ideal outcome. Practicing media skills might help you to be more prepared during future interviews. Would you like to practice your media preparation skills? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Thanks for choosing chaos! We're glad you experimented with this option to see what would happen. As you've now discovered, choosing chaos can lead to significant challenges for you and your library. Practicing media skills might help you to make better choices in future interviews. Would you like to go back and practice your media preparation skills? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/Paige_ConferenceRoomResponse_Positive.png" alt="Close up on Paige Turner"> <span class="speech-style">Paige:</span> I see. What about the second series? <span class="speech-style">You:</span> The second book series is called The Young Historians Series and it is written to help children learn about important historical events in an age-appropriate manner. Overall, we understand that not all books will align with the values of all individuals but we are committed to protecting the right of our community members to have access to materials that reflect their own values. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Recall collection knowledge (Continued further)]]</span>

<img class="fit-picture" src="images/Paige_ConferenceRoom_Skeptical.png" alt="Close up on Paige Turner"> <span class="speech-style">Paige:</span> I see. Thank you for explaining that. Fay mentioned a couple of specific findings to me that she found [[<span class="info-style">obscene</span>|Pickle - About Obscenity (Director Flustered)]]. Can you tell me why a book series with homoerotic themes is available for ten to twelve year olds? Or why young children should be learning about the horrors of World War II? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Get Flustered (Continued)(Your Move)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_SuperFlustered.png" alt="Close up on library director appearing flustered"> <h1 class="move-style">Your move.</h1> Do you take a breath and lean on your deep knowledge of the library's collection, continue to be flustered and make something up, or make up a quick excuse and leave the interview? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Recall collection knowledge |Pickle - Recall collection knowledge (after flustered)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Make something up|Pickle - Make something up]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Leave interview|Pickle - Leave Interview]]</span>

<img class="fit-picture" src="images/Paige_ConferenceRoomResponse_Positive.png" alt="Close up on Paige Turner"> <span class="speech-style">Paige:</span> I see. Thank you for explaining that. Fay mentioned a couple of specific findings to me that she found [[<span class="info-style">obscene</span>|Pickle - About Obscenity (Director Calm)]]. Can you tell me why a book series with homoerotic themes is available for ten to twelve year olds? Or why young children should be learning about the horrors of World War II? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Respond Calmly (Continued)(Your Move)]]</span>

<img class="fit-picture" src="images/ActionCard_Engage.png" alt=""> <h1 class="sr-only">Engage</h1> <h1 class="action-style">You decide to engage with Dr. Yuss.</h1> How do you try to resolve the situation? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Listen actively|Dilemma - Listen Actively (After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Provide options|Dilemma - Provide Options (After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Show appreciative curiosity|Dilemma - Show Appreciative Curiosity (After Ignore)]]</span>

<img class="fit-picture" src="images/Cat_WarmResponse.png" alt="The cat librarian appears curious"> <h1 class="action-style">To practice appreciative curiosity, here are some questions you can ask Dr. Yuss:</h1> <span class="speech-style">You:</span> I see you are upset, and I want to hear more. How can I help? <span class="speech-style">You:</span> I'm grateful that you are sharing your concerns. What can I do to improve your experience at the library? <span class="speech-style">You:</span> Would you like to go someplace quieter so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Satisfied (Ending)(After Ignore)]]</span>

<img class="fit-picture" src="images/Keep_Calm.png" alt="Keep calm and keep calm meme with cat librarian wearing a crown"> Dr. Yuss is ultimately satisfied, having been given the opportunity be heard. <h1 class="action-style">Dr. Yuss and Lily Yuss leave the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Dilemma - Good End Card (After Ignore)]]</span>

<img class="fit-picture" src="images/Cat_NeutralPose.png" alt="The cat librarian is smiling and talking"> <h1 class="action-style">Here are some ways you can provide options to Dr. Yuss:</h1> <span class="speech-style">You:</span> What might a satisfying outcome look like for you? I can print out a book reconsideration form or discuss your concerns with our Collection Development Team. <span class="speech-style">You:</span> Our initial step would be to share this feedback with our Collection Development Team. You can also fill out a book reconsideration form, if you'd prefer. What would be your ideal next step? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Satisfied (Ending)(After Ignore)]]</span>

<img class="fit-picture" src="images/Cat_WarmResponse.png" alt="The cat librarian appears curious"> <h1 class="action-style">Here are some ways you might start that interaction:</h1> <span class="speech-style">You:</span> I’m sorry, Dr. Yuss, I didn't quite follow what you were saying. Would you please repeat what you were saying a bit more slowly? I'm very interested in hearing your thoughts on this. <span class="speech-style">You:</span> I see you are upset about this, and I want to understand why. Can you explain further so I can find a way to help? <span class="speech-style">You:</span> I want to hear more about what's upsetting you. Would you like to go someplace quieter so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Engage (Your Move)(After Ignore)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Dilemma - Dr. Yuss Satisfied (Ending)(After Ignore)]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Congratulations on successfully navigating a challenging scenario! You started off on the wrong foot by ignoring the patron, but then switched tactics. When you engaged, you chose a great option that often leads to positive outcomes. Your choice ultimately de-escalated the situation, left the patron feeling heard and respected, and built the relationship between the patron and the library.<br><br>Would you like to go back and practice your patron interaction skills?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Dilemma - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/Farce_ProvideOptions.png" alt=""> <h1 class="sr-only">Provide Options</h1> <h1 class="action-style">You provide Fay with options.</h1> Offering Fay a range of options often provides a sense of equity in the conversation. While your answer may be “no,” packaging that “no” as a set of options gives Fay the power of choice. Allowing patrons to imagine desirable outcomes before escalating a challenge often leads to a quicker resolution. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Practice Skills (Provide Options) (Continued)]]</span>

<img class="fit-picture" src="images/Farce_ShowAppreciativeCuriosity.png" alt=""> <h1 class="sr-only">Show Appreciative Curiosity</h1>It's wise to practice expressing appreciative curiosity. Civility rarely goes viral. Expressing curiosity gently and calmly can de-escalate a conversation as it disarms anger and allows both parties to retain control. It honors First Amendment and professional values. However, this is not always as easy as it seems. It takes time, often out of a busy day. It is a skill that requires practice. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Farce - Practice Skills (Show Appreciative Curiosity) (Continued)]]</span>

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="action-style">Here are some ways you might start that interaction:</h1> <span class="speech-style">You:</span> I’m sorry, Fay, I didn't quite follow what you were saying. Would you kindly repeat yourself a bit more slowly? I'm very interested in hearing your thoughts on this. <span class="speech-style">You:</span> I see you are upset about this, and I want to understand why. Can you explain further so I can find a way to help? <span class="speech-style">You:</span> I want to hear more about what's upsetting you. Would you like to go someplace quieter so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Practice Skills End Card]]</span>

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="action-style">Here are some questions you can ask Fay to show appreciative curiosity:</h1> <span class="speech-style">You:</span> I see you are upset, and I want to be sure that I understand why. Can you tell me more? <span class="speech-style">You:</span> I'm grateful that you are sharing your concerns. Is there anything that I can do to help? <span class="speech-style">You:</span> I'd like to discuss this matter with you further. Would you like to go someplace quieter, like a conference room, so I can hear all of your concerns? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Practice Skills End Card]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Congratulations on practicing your patron interaction skills! Your choice ultimately de-escalated the situation, left the patron feeling heard and respected, and built the relationship between the patron and the library. <br><br>Would you like to go back and continue to practice your patron interaction skills?<br><br>[[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue practicing|Farce - Practice Skills (Your Move)]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart game|Welcome]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/FarceCatSuggesting.png" alt="Calm cat librarian at counter"> <h1 class="action-style">Here are some ways you can provide options to Fay:</h1> <span class="speech-style">You:</span> I'd love to hear more about what's bothering you. We can either continue to discuss here or go to a conference room where it's more quiet. Which would you prefer? <span class="speech-style">You:</span> Thanks for sharing your thoughts on this. If you'd like, we can sit down in a conference room together or I can grab my supervisor to speak with you further. What would be your ideal next step? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue |Farce - Practice Skills End Card]]</span>

<img class="fit-picture" src="images/Librarian_RunningOut_Anywhere.png" alt="Library Director running out of a room"> <h1 class="action-style">You avoid Paige.</h1> Your lack of media training preparation leads you to make an irrational decision. You find yourself avoiding Paige by busying yourself with some paperwork in a back room of the library, leaving Paige to find another staff member to interview. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid (Continued)]]</span>

<img class="fit-picture" src="images/Paige_Shrugging_Anywhere.png" alt="Paige Turner shrugging"> <h1 class="action-style">Paige watches you slip out of the room. She shrugs and walks over to a library staff member, Michael, who is shelving books.</h1> <span class="speech-style">Michael:</span> Hi, how can I help you? <span class="speech-style">Paige:</span> Hello, I'm Paige Turner. I'm a journalist for the Sunshine Post. I recently received a tip regarding your library. A local named Fay Knuse claimed that the library is overflowing with materials that are “inappropriate for minors.” She has now gathered a [[<span class="info-style"> group of parents</span>|Pickle - About Pressure Groups]] who are concerned that their children are being exposed to obscenity at your library. As a library staff member, do you have a response to this? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid (Continued further)]]</span>

<h1 class="header-style">About Pressure Groups</h1> Pressure groups (also known as advocacy groups, lobby groups, or interest groups) are organizations that seek to influence public policy on specific issues. In 2026, the American Library Association's (ALA) Office for Intellectual Freedom reported 4,235 unique titles challenged in the previous year. According to ALA, in 2025, <a href="https://www.ala.org/bbooks/book-ban-data" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab."> 92% of demands to restrict books</a> in school and public libraries were initiated by pressure groups as well as the government officials and decision makers influenced by the pressure applied. For example, Moms for Liberty is a pressure group launched in 2021. They advocate for removing books they consider to be inappropriate from school libraries, including titles representing BIPOC and LGBTQIA+ individuals. They now claim <a href="https://www.cbsnews.com/news/war-of-words-the-fight-over-banning-books/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">275 chapters</a> across 45 states and counting. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> More about pressure groups|Pickle - About Pressure Groups (Continued)]]</span>

<img class="fit-picture" src="images/Michael_StockingBooks.png" alt="Library staff member appearing confused"> <span class="speech-style">Michael:</span> Um...uh...well, I can say that we do our best to categorize materials in our library appropriately. <span class="speech-style">Paige:</span> I see. Fay mentioned a couple of specific books to me that she found [[<span class="info-style">obscene</span>|Pickle - About Obscenity (Michael)]]. Can you tell me why a book series with homoerotic themes is available for ten to twelve year olds? Or why young children should be learning about the horrors of World War II? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid (Continued even further)]]</span>

<h1 class="header-style">About Obscenity</h1> Although individuals may feel that library materials are obscene, obscenity has a strict legal definition that libraries are required to abide by. In an <a href="https://www.ala.org/advocacy/intfreedom/censorship/faq" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Intellectual Freedom and Censorship Q & A</a>, the American Library Association (ALA) describes obscenity as follows: "Sexually themed speech or expressive materials that are not protected by the First Amendment. The legal test for obscenity includes the following criteria: (1) whether the average person, applying contemporary community standards would find that the work, taken as a whole, appeals to 'prurient interest,' (2) whether the work depicts or describes, in a patently offensive way, sexual conduct specifically defined by the applicable state law, and (3) whether the work, taken as a whole, lacks serious literary, artistic, political, or scientific value. Only a judge or jury can find that a work is legally obscene." This definition strictly follows the 1973 <a href="https://en.wikipedia.org/wiki/Miller_v._California" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab."><i>Miller v California</i></a> Supreme Court ruling that established the Miller Test, also known as the three-pronged obscenity test, described above. As <a href="https://www.law.cornell.edu/wex/obscene" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">Cornell Law School</a> further explains, "while obscene material does not receive First Amendment free speech protection, 'sexual expression which is indecent but not obscene is protected by the First Amendment,' as established by the Court in <a href="https://en.wikipedia.org/wiki/Reno_v._American_Civil_Liberties_Union" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab."><i>Reno v ACLU</i>.</a>" People often claim that a book is obscene or harmful when it has a viewpoint they disagree with, but there is no known court documentation of any library book ever having been determined obscene or harmful to minors. Examples of recent failures to get such a ruling abound, however, as can be seen in <a href="https://www.oif.ala.org/lies-about-libraries-part-three/" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">this 2026 article</a> from ALA. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Pickle - Avoid (Continued further)]]</span>

<img class="fit-picture" src="images/Paige_Listening_Anywhere.png" alt="Paige Turner listening and taking notes"> <span class="speech-style">Michael:</span> Hmmm...good question. If these books really are inappropriate, as you say, then mistakes were made, but — <span class="speech-style">Paige:</span> I see. And what happens if a member of the community wants to challenge a book to get it [[<span class="info-style">banned from the library</span>|Pickle - About Banned Books (Michael)]]? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid (Furthermore continued)]]</span>

<h1 class="header-style">About Banned Books</h1> According to the American Library Association (ALA), attempts to ban library books have seen a <a href="https://www.ala.org/bbooks/book-ban-data" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">dramatic rise</a> in recent years, with "4,235 unique titles challenged in 2025, the second highest ever documented" by the organization. ALA gathers data regarding <a href="https://www.ala.org/bbooks" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">banned and challenged books</a> and displays this information on their website alongside a <a href="https://www.ala.org/bbooks/censorship-search-portal " target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">censorship search portal</a>, where visitors can search for titles and authors to see if there have been attempts to censor them. ALA also publishes <a href="https://bookresumes.uniteagainstbookbans.org/ " target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">book résumés</a> to "help teachers, librarians, parents, and community members defend books from censorship." These resumes offer helpful information about frequently challenged books, detailing their educational value for community members and giving an overview of any awards or praise the books have received. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Pickle - Avoid (Continued even further)]]</span>

<img class="fit-picture" src="images/Michael_StockingBooks.png" alt="Library staff member appearing confused"> <span class="speech-style">Michael:</span> Um...well, then they can fill out a [[<span class="info-style">challenge form</span>|Pickle - About Reconsideration Forms (Michael)]] at the circulation desk. <span class="speech-style">Paige:</span> And what do you say to community members who are concerned that their children may be exposed to library materials that are harmful or obscene? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid (Continued once more)]]</span>

<h1 class="header-style">About Book Reconsideration Forms</h1> <a href="https://www.ala.org/tools/challengesupport/requestforreconsideration" target="_blank" rel="noopener noreferrer">Reconsideration forms</a> are the formal mechanism for challenging books in a library setting. The American Library Association (ALA) recommends that every library have a <a href="https://www.ala.org/tools/challengesupport/selectionpolicytoolkit/formalreconsideration" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">written policy</a> for book challenges that include reconsideration forms as a first step. Libraries often publish their book reconsideration policies online to increase transparency with their users. ALA provides <a href="https://www.ala.org/tools/challengesupport" target="_blank" rel="noopener noreferrer">extensive resources</a> to help libraries create book reconsideration policies. Keep in mind that <a href="https://bookriot.com/librarian-criminalization-bills-are-growing/" target="_blank" rel="noopener noreferrer">librarian criminalization bills</a> are on the rise. It is important to stay up-to-date on local laws regarding book challenges. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Return to game|Pickle - Avoid (Furthermore continued)]]</span>

<img class="fit-picture" src="images/Paige_Listening_Anywhere.png" alt="Paige Turner listening and taking notes"> <span class="speech-style">Michael:</span> Unfortunately, some people will always be offended by certain books that we carry. That's just the reality of living in a society where people have different values. <span class="speech-style">Paige:</span> Okay, great. That's all I need for my article. Thank you for your time. <h1 class="action-style">Paige leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid Headline]]</span>

<img class="fit-picture" src="images/Newspaper_Chaos_Mistakes.png" alt="Front page of The Sunshine Post newspaper"> The next day, an article comes out in the Sunshine Post. The headline reads: “Library Staff: ‘Mistakes Were Made’” The subtitle reads: "Library Director ducks responsibility of responding to concerned parents about obscene materials" [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Chaos End Card]]</span>

<img class="fit-picture" src="images/ActionCard_LeaveInterview.png" alt=""> <h1 class="sr-only">Leave the interview</h1> <h1 class="action-style">You leave the interview.</h1> You are caught off-guard by Paige's question. You make up a rapid excuse to leave and slip out of the room. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Avoid (Continued)]]</span>

<img class="fit-picture" src="images/Newspaper_Great.png" alt="Front page of the Sunshine Post newspaper"> The next day, an article comes out in the Sunshine Post. The headline reads: “Library Director defends collection." The subtitle includes the following quote from you: “We trust community members to select books that align with their values." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Great End Card]]</span>

<img class="fit-picture" src="images/ActionCard_PracticeSkills.png" alt=""> <h1 class="action-style">You decide to practice your media preparation skills.</h1> Which skill do you want to practice? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Build press relationships|Pickle - Build Press Relationships]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Know your collection|Pickle - Know Your Collection]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">  Review best practices|Dilemma - Review Best Practices]]</span>

<img class="fit-picture" src="images/Newspaper_Mid.png" alt="Front page of the Sunshine Post newspaper"> The next day, an article comes out in the Sunshine Post. The headline reads: “Library Director ‘Not Certain’ if Library Collection Contains Obscene Materials.” The subtitle reads: “Library Director appears flustered by questions about obscenity.” [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Mid End Card]]</span>

<img class="fit-picture" src="images/Newspaper_Chaos_DropDead.png" alt="Front page of the Sunshine Post newspaper"> The next day, an article comes out in the Sunshine Post. The headline reads: “Library Director to Community: ‘Drop Dead’” The subtitle reads: "Director suggests the library will always carry offensive books" [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Chaos End Card]]</span>

<img class="fit-picture" src="images/ActionCard_BuildPress.png" alt=""> <h1 class="sr-only">Build Press Relationships</h1> As a Library Director, it is wise to proactively build relationships with members of the press in your community. Having preexisting relationships with journalists enables you to work with individuals and outlets you trust regarding any publicity-related challenges you may encounter. You can cultivate relationships with the press by reaching out to individual journalists whose work you respect, introducing yourself, inviting them to library events, keeping them abreast of library news, and discussing the value of the library to the community with them. The American Library Association (ALA) provides a <a href="https://www.ala.org/alsc/initiatives/everyday-advocacy/engage/cultivate-press" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">useful guide</a> with additional tips to help you to build your library's relationship with the press. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]]

<img class="fit-picture" src="images/ActionCard_KnowCollection.png" alt=""> <h1 class="sr-only">Know your collection</h1> As a library director or library worker, it is critical to build deep knowledge about the books in your collection, including commonly challenged or banned books, so you can respond accurately to questions from your community and the press. In order to do so, it is useful to review resources from the American Library Association (ALA) regarding frequently challenged and banned books. ALA gathers data regarding <a href="https://www.ala.org/bbooks" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">banned and challenged books</a> and displays this information on their website alongside a <a href="https://www.ala.org/bbooks/censorship-search-portal " target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">censorship search portal</a>, where you can search for titles and authors to see if there have been attempts to censor them. ALA also publishes <a href="https://bookresumes.uniteagainstbookbans.org/ " target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">book résumés</a> to "help teachers, librarians, parents, and community members defend books from censorship." These resumes offer helpful information about frequently challenged books, detailing their educational value for community members and giving an overview of any awards or praise the books have received. They are useful for library workers to review in order to be better prepared for questions and/or challenges. Keep in mind that it's okay to take a little time to do some research if you aren’t familiar with a given title raised by a reporter. Giving a specific deadline, or asking for one, shows the reporter that you are responsive rather than avoiding their questions. You might say something along the lines of: "Thanks for your inquiry. I’d like a little time to review the matter so I can provide an informed and accurate response. What is your deadline so I can be sure to get back to you and give you plenty of time to write your story?” If the report pushes for an immediate comment you can add “I don’t want to respond without reviewing the details so that I can provide you with correct information that appropriately reflects the situation.” Lastly, just because there have been efforts to censor a book, it should not be barred from consideration for your collection. Books belong on your shelves if they meet your library's selection criteria and would be of value to library users. Choosing not to purchase a book because you're afraid of controversy is no less an act of censorship than removing one from the shelves based on the viewpoints it expresses. Both acts limit access to a book based on someone's opinion about its content without considering that others may be interested in it. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]]

<img class="fit-picture" src="images/ActionCard_BestPractices.png" alt=""> <h1 class="sr-only">Review best practices</h1> When faced with challenging encounters in the library, you can ensure you are mentally prepared by reviewing best practices for these types of scenarios. The American Library Association (ALA) provides <a href="https://www.ala.org/tools/challengesupport/media" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">helpful information</a> about best practices when it comes to working with the media regarding book bans and challenges. The organization also provides a <a href="https://www.ala.org/tools/challengesupport/youthresourcesFAQ" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">detailed guide</a> to help you answer questions from concerned community members and a <a href="https://www.ala.org/tools/challengesupport/respond" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">resource</a> with tips on how to respond to book challenges in the moment. It is always a good idea to brush up on the <a href="https://www.ala.org/advocacy/intfreedom/librarybill" aria-label="Link opens in a new tab. To return to the game, close the tab.">Library Bill of Rights</a> and <a href="https://www.ala.org/advocacy/intfreedom/censorship/faq" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab.">the legal definition of obscenity</a> as defined by The Supreme Court ruling in <a href="https://en.wikipedia.org/wiki/Miller_v._California" target="_blank" rel="noopener noreferrer" aria-label="Link opens in a new tab. To return to the game, close the tab."><i>Miller v California</i></a>. Lastly, always try to remember to remain calm and take a breath before answering any questions from community members or the press. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice more skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]]

<img class="fit-picture" src="images/Paige_Listening_Anywhere.png" alt="close up on Paige Turner holding a notepad"> <span class="speech-style">Paige:</span> And what do you say to community members who are concerned that their children may be exposed to library materials that are harmful or obscene? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Message to Parents (Your Move)(After Flustered)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Flustered.png" alt="Close up on library director appearing flustered"> <h1 class="move-style">Your move.</h1> Do you encourage parents to supervise their children in the library, express uncertainty about how to address those concerns, or lose your temper about the accusation of impropriety? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Encourage supervision |Pickle - Encourage Supervision (Flustered)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Express uncertainty |Pickle - Express uncertainty]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Get angry |Pickle - Get angry]]</span>

<img class="fit-picture" src="images/ActionCard_EncourageSupervision.png" alt=""> <h1 class="sr-only">Encourage supervision</h1> <h1 class="action-style">You encourage parental supervision. You take a deep breath, calm yourself down, and begin speaking slowly.</h1> <span class="speech-style">You:</span> To community members who are concerned about library materials, I encourage you to accompany your children to the library and read about the themes of books in our library catalog before checking them out. This will ensure they are aligned with your values. <span class="speech-style">Paige:</span> Great, thank you for your time today! <span class="speech-style">You:</span> Of course, I'm here to answer questions anytime. I look forward to being in touch about future programs at the library. <h1 class="action-style">Paige leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Wrong Foot Headline]]</span>

<img class="fit-picture" src="images/Newspaper_WrongFoot.png" alt="Front page of the Sunshine Post newspaper"> The next day, an article comes out in the Sunshine Post. The headline reads: “Library Director, flustered by questions about obscene materials, encourages parental supervision." The subtitle includes the following quote from you: "We trust community members to select books that align with their values." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Wrong Foot End Card]]</span>

<img src="images/the_end.png" width="200" height="auto" alt=""> <h1 class="sr-only">The End</h1> Congratulations on navigating a challenging scenario! You started off on the wrong foot, but ultimately defended your library's collection and values. Practicing media skills might help you to feel more level-headed during future interviews. Would you like to practice your media preparation skills? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Practice skills|Pickle - Practice Skills]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Restart scenario|Pickle - Start Scene]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspGet in touch|Get in touch]]

<img class="fit-picture" src="images/Paige_ConferenceRoomResponse_Positive.png" alt="Close up on Paige Turner"> <span class="speech-style">Paige:</span> I see. What about the second series? <span class="speech-style">You:</span> The second book series is called The Young Historians Series and it is written to help children learn about important historical events in an age-appropriate manner. Overall, we understand that not all books will align with the values of all families but we are committed to protecting the right of our community members to have access to materials that reflect their own values. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Recall collection knowledge (Continued further)(After Flustered)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Talking.png" alt="Close up on library director talking"> <span class="speech-style">Paige:</span> I see. And what happens if a member of the community wants to challenge a book or get it [[<span class="info-style">banned from the library</span>|Pickle - About Banned Books (After Flustered)]]? <span class="speech-style">You:</span> When there are concerns about particular items, we have a [[<span class="info-style">formal book reconsideration process</span>|Pickle - About Book Reconsideration Forms (After Flustered)]] that aims to ensure all materials are up-to-date, age-appropriate, and are correctly categorized.</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Message to Parents (After Recall and Flustered)]]</span>

<img class="fit-picture" src="images/Librarian_ConferenceRoom_Neutral.png" alt="Library director with neutral expression"> <h1 class="move-style">Your move.</h1> Do you encourage parents to supervise their children in the library, express uncertainty about how to address those concerns, or lose your temper about the accusation of impropriety? [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Encourage supervision |Pickle - Encourage Supervision (After Recall and Flustered)]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Express uncertainty |Pickle - Express uncertainty]]</span> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Get angry |Pickle - Get angry]]</span>

<img class="fit-picture" src="images/ActionCard_EncourageSupervision.png" alt=""> <h1 class="sr-only">Encourage supervision</h1> <h1 class="action-style">You encourage supervsion. You take a deep breath, calm yourself down, and begin speaking slowly.</h1> <span class="speech-style">You:</span> To community members who are concerned about library materials, I encourage you to accompany your children to the library and read about the themes of books in our library catalog before checking them out. This will ensure they are aligned with your values. <span class="speech-style">Paige:</span> Great, thank you for your time today! <span class="speech-style">You:</span> Of course, I'm here to answer questions anytime. I look forward to being in touch about future programs at the library. <h1 class="action-style">Paige leaves the library.</h1> [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Positive Headline (After Initial Flustered)]]</span>

<img class="fit-picture" src="images/Newspaper_Great.png" alt="Front page of the Sunshine Post newspaper"> The next day, an article comes out in the Sunshine Post. The headline reads: The subtitle reads: “Library Director defends collection." The subtitle includes the following quote from you: "We trust community members to select books that align with their values." [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Continue|Pickle - Wrong Foot End Card]]</span>

<h1 class="sr-only">Get in Touch</h1> <h1 class="header-style">Get in Touch</h1> Thanks for playing //Imagine IF!// We'd love to hear from you about your experience with the resource and how you're using it in your local context. We welcome suggestions for corrections, typo catches, praise, and everything in between. Get in touch through our <a href="https://docs.google.com/forms/d/e/1FAIpQLSey735ZXaK3JX5S1YqbnzsoOmBrjzdjrQlokVyavSDfy3tPag/viewform" target="_blank" rel="noopener noreferrer"> feedback form</a>. [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;"> Play another scenario|Game Start]] [[<img src="images/continuearrow.png" alt=""><span style="position: relative; top: -1px;">&nbspView game credits|Credits]]